Corporate Policy

Customer focus

Our corporate policy is aimed at achieving customer satisfaction with services that meet our clients´ demands and requirements while preserving our neutrality.This means providing flawless services, on time, at a fair price and in accordance with assured procedures.

Employees

The employees entrusted with each task are suitably qualified, in accordance with job and requirement descriptions. Familiarisation and on-going training plans ensure that qualifications are maintained. Immediate superiors are charged with the technical guidance and checking of working results, as recorded in the management system.Employees' expertise is constantly enhanced by internal and external training.We take care of sufficient young talent executive personnel and safe our working places.

Commitment

We are committed to:

• achieving our business targets
• providing good technical service
• producing correct, high-quality documented results
• implementing and improving the management system
• fulfilling our management tasks
• working for and implementing our planned objectives
• observing relevant standards and statutory duties
• involving all employees in the quality and environmental objectives.

Services

As laid down by its statutes, the LGA operates as a neutral, inde-pendent service provider for all kinds of businesses, as well as for private and public clients.The LGA's services mainly involve testing, consultancy, certification, as well as education and training. Individual departments' services are shown in the LGA's organisational chart.

Environmental Management

All resources necessary for the fulfilment of our services are treated with utmost carefulness in compliance with all relevant statutory regulations. Our suppliers were selected upon consideration of environmental aspects. Our aim is it to integrate environmental protection with consideration of the market acceptance so far as possible into all services.

Continual improvement

Our services and internal procedures are continually improved by

• product adaptation and product development
• market profiles, market observation and customer interviews
• the company's suggestion scheme
• the results of internal and external audits
• opportunity sheets
• customer criticism procedures
• the monitoring and measurement of processes.

The continual process of improvement is an integral part of our management system and contributes to our on-going competitiveness.

Management system

The LGA has a certified management system and accredited test laboratories.The management system is described in the LGA's management manual. Work is carried out on the basis of the management documentation, available to all employees, together with their specialized qualifications.

Objectives of the management system

The permanent objectives of the management system are the quality assurence of our services and to enhance the customer satisfaction. In addition, quality and environmental objectives are drawn up each year as part of the LGA's strategic planning and passed on to the operating divisions.

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Last Updated: 07.03.2011